Need help?

Faq's

• What are Huracán shoes made of?

  All our shoes are made in Portugal and made of different leathers to ensure that each pair is perfect. Most materials used are suede, smooth leather and nubuck.

  You can get specific information in the description of each of our models.

• How to clean and protect my shoes?
  All our models and patterns have their maintenance instructions on the product page. Any questions, you can always get in touch with us.

• How to widen and smooth leather shoes?
  In order to get used to leather shoes, wear the thickest pair of socks you have with your shoes and walk around the house for a few hours. It might be a little uncomfortable initially, but think of it as a long-term investment for your feet.

• How can I place an order online?
  You can easily place an order online by following the steps below:
  

  1. Register as a customer
  2. Choose and add the desired item to the shopping cart
  3. Select the shipping and payment method to complete the order

• Some items or sizes are no longer available on the website. Is there a possibility that they will be on sale again?

  If the item is available, but the desired size is unavailable, you can activate your stock restock notification alert. Production will advance shortly.

  All articles that are no longer on the site are part of a limited collection and are already discontinued.

• Is it safe to shop at Huracán Dance Shoes?

  Yes, Huracán Dance Shoes assumes a responsibility commitment towards its visitors, protecting your personal data based on encryption from the moment you enter, until your transaction is processed and will not be stored on a public server.

  Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed. Huracán Dance Shoes shall not be held liable for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damage from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmission.

• Is VAT included in the final price?
  Yes, prices are VAT included.

• In which countries can my order be delivered?

  You can order Huracán shoes to be delivered to:

  CONTINENT	COUNTRIES
  ASIA	Saudi Arabia, China, South Korea, UAE, Philippines, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Qatar, Singapore, Thailand.
  AMERICA	USA.
  EUROPE	Albania, Germany, Andorra, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Great Britain, Greece, Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal (Mainland and Islands), Czech Republic, Romania, Russia (Federation), San Marino, Serbia, Switzerland, Sweden, Turkey and Ukraine.

  
  

• Will I have to pay customs or import duties?
  All orders are shipped from Portugal. Orders placed in the EU are exempt from customs fees. However, orders placed and shipped outside the EU will be subject to the customs duties of the destination countries, under the customer's responsibility.

• How long will the item be reserved until payment is made?
  Once you reserve your item, you will have 1 hour to make the payment, after which time the item will no longer be reserved.

• Can I cancel my order after it has been placed?
  Once your order is confirmed, it is not possible to cancel it. If you want to return your order, check our exchanges and returns page here for all the necessary information.

• I received a defective or incorrect item, how should I do it?
  If you want to return your order, check our exchanges and returns page here for all the necessary information.

• Do I have any cost when returning my item?

  You can exchange your item free of charge at any of our physical stores.

  We support the costs of the first exchange in all EU countries.

  Consult our exchanges and returns page here for all the necessary information.

• When and how will I receive my refund?

  The refund will be processed upon receipt of the returned items and their evaluation by the quality department, using the same payment method used when purchasing.

  Consult our exchanges and returns page here for all the necessary information.